Shipping Delay Announcement
Orders & Shipping - United States
The Simple Shoes Shop will only ship to addresses with the United States and US territories.
Sorry, International shipping is not available at this time.
All products are shipped via UPS or FedEx Ground (unless expedited shipping is chosen at checkout) from our California warehouse Monday through Friday, excluding holidays. Any order received after 3P.M. Eastern time, will not be processed until the following business day. Please also allow a 1-2 business days to process your order. Please note: During high volume periods orders may take longer to process and ship from our warehouse. We make every effort to ensure timely delivery of your goods.
After a shipping label has been created, we will email the tracking number to the email address you provided at checkout. For ground delivery you will be provided an approximate transit time at checkout. If you want to know a more specific transit time estimate? Click Here to see the estimated transit time to your location. Just enter zip code 90638 in the origin zip code field.
Please note: UPS and FedEx will drop the package at the address listed on the order and will not require a signature. Simple Shoes cannot possibly guarantee the security of the drop-off location on the order and is not responsible for lost or stolen shipments. If you have not received the package after the carrier indicates that the shipment has been delivered, we will initiate and investigation on your behalf. The carrier will determine if the claim is valid and the order should be replaced or refunded. Carrier claims can take 10-14 days to process and the outcome is not guaranteed.
Tracking Your Package
Once your order is shipped, you will receive a tracking number via email, if you have provided the correct email. If you do not receive your tracking number, log in to your account and check if your email address is incorrect. You may also see your tracking information online in your account.
Invalid Tracking Numbers
This usually happens during the time that the warehouse sends a confirmation to the warehouse that the order has been shipped. Once a tracking number is established with UPS or FedEx, they actually need to scan the label for the tracking number to begin working. If you get this message trying to track your package, try again the next day and it should work then.
Returned To Sender Packages
If your package is not successfully delivered and is sent back to Simple Shoes by the carrier, we will contact you to provide the option of reshipment or a refund of the merchandise, excluding any shipping fees.
If you refuse your shipment from Simple Shoes, you are responsible for the original shipping charges, and any duties, taxes and/or customs charges on the package (both original and return shipments), plus the cost of returning the package to Simple Shoes.
You have 2 hours to change or cancel your order. If canceling your order, you’ll receive an email confirming the cancellation status following an order refund email. If making changes to an order, we will cancel and refund the original order and create a new order with the changes that are being made. Please be aware that we are only be able to change or cancel your order if your request is answered before your order is processed. Simply Login to your Account or access view your order on the order confirmation email and select “Cancel” or “Edit” within 2 hours to update your order.