Preguntas frecuentes

Start with the Simple size chart and the fit information on your selected product. Fit and available sizes can differ between sneakers, clogs, and other styles. Contact us if you need help choosing.

Use the men’s and women’s size labels in the Simple size chart. For example, the chart lists M5 / W7. Confirm the size label and available options on your product page before ordering.

No. Size options vary by style. Check the size selector on the product page and use the relevant fit guidance when choosing between available sizes.

Check the description of the exact style and color you want to purchase. Materials and construction can vary between products, so details from one pair should not be assumed to apply to another.

Use the care instructions supplied with your shoes or listed on their product page. If care guidance is not provided for the material, contact us with the style name before using a cleaner or washing method.

Check the product page for available options. Contact us about the specific style, color, and size if you need help; future availability and restock dates are not guaranteed.

You can request a change or cancellation within 2 hours of placing your order, provided it has not been processed. Open your order confirmation or account and select “Edit” or “Cancel.” Changes are handled by canceling and refunding the original order and creating a new one. See Change or Cancel Order.

Processing and delivery are separate steps. Orders ship on business days, excluding holidays; busy periods may take longer. Check Shipping & Returns for processing guidance and checkout for delivery estimates. Contact us if you need a date confirmed before ordering.

Eligible orders of $150 or more qualify for free domestic ground shipping to qualifying U.S. addresses. Shipping, taxes, and packaging charges do not count toward the minimum. Check shipping offer details and checkout for eligibility and rates.

Available expedited shipping options are shown at checkout. Delivery estimates depend on the destination and selected service; allow for order processing as well as transit.

Simple ships to eligible U.S. addresses, including qualifying territories and APO/FPO addresses. P.O. boxes, Hawaii, Alaska, and Puerto Rico are excluded. For international destinations, check availability at checkout or contact customer service before ordering. See Shipping & Returns.

Use the tracking link emailed after your shipping label is created, or check your account. Guest customers can also use the shipping email. If you cannot find your tracking information, contact customer service with your order number.

A shipping label may be created before the carrier scans the package. Check again the following business day. If tracking still does not update, contact customer service with your order number.

Check the delivery address and carrier details, then contact customer service so the team can investigate. Any carrier claim is subject to review; a replacement or refund is not automatic.

Qualifying purchases made directly from Simple Shoes can be returned unused, in their original packaging, and in resellable condition. The standard policy provides free 30-day returns, with a holiday extension described in Shipping & Returns. Items marked Final Sale cannot be returned. Obtain return authorization before sending anything back.

The published holiday policy allows qualifying purchases made from November 1 through the holiday period to be returned through January 31. Product condition requirements and Final Sale exclusions still apply. Review Shipping & Returns for the full terms.

Open the Simple Shoes return portal and enter your order number and the email used at checkout. Follow the authorization, packaging, and shipping-label instructions provided for your return.

Simple Shoes does not offer direct exchanges. Return your eligible original purchase and place a separate order for your preferred size or style. Availability may change.

Refunds are issued to the original payment method after the returned item is received and inspected. Original shipping charges are not refunded. Your bank or payment provider may need additional time to display the credit.

Contact the retailer that sold you the shoes. Simple Shoes cannot process a refund for an order placed with another store or website.

Please contact customer service with your order number and photos. Products purchased through the official online store have a 90-day limited warranty from receipt against defects in materials and workmanship, subject to review and proof of purchase. Fit issues, misuse, alteration, and excessive wear are excluded. Read the warranty in Shipping & Returns.

Visit our Contact page for help with sizing, orders, delivery, or returns. Include your order number when asking about an existing purchase.

The payment methods available for your order appear at checkout. Review the displayed options before completing your purchase.

Check the offer’s dates, eligible products, minimum purchase, and any exclusions. Enter the code at checkout and review the total before paying. Contact customer service if an eligible code is still not applying.