Politique de remboursement

 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at custserv@simpleshoes.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at custserv@simpleshoes.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at custserv@simpleshoes.com.

RETURNS - UNITED STATES

We hope that you are delighted with your Simple purchases, but we understand that sometimes shoes don't fit or you may want to return your purchase. That's not a problem. You may return your items free of charge as long as:
  • You made your purchase through our website SimpleShoes.com.
  • Your purchase was received within the last 30 days.
  • Your products are still in original condition, unworn, unwashed, unaltered, and in original packaging.

Refunds are processed with 24 hours after receipt by warehouse (excluding original shipping fees). 

START YOUR RETURN here.

 Please note that only items purchased through SimpleShoes.com can be returned through our online store. All items purchased through physical retail stores must be returned to where they were originally purchased.


RETURNS - INTERNATIONAL

Unfortunately, we do not offer returns or exchanges on international orders. If you need help with sizing, please reach out to customer service.